Last updated: 20 July 2026
Overview
Welcome to Maison Belfair. The terms "we", "us" and "our" refer to Maison Belfair. Maison Belfair operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Maison Belfair is powered by Shopify, which enables us to provide the Services to you.
The terms below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy . If you do not agree, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms, you confirm that you are at least 18 years old, or the age of majority in your country of residence, and that you consent to any minor dependants using the Services on devices you own or manage.
To use the Services, you may be asked to provide information such as your email address and billing, payment and shipping details. You confirm that all information you provide is correct, current and complete, and that you have the rights necessary to provide it. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell or assign your account to anyone else.
Section 2 — Our Products
We make every reasonable effort to ensure that product images, descriptions and specifications accurately represent the item offered. Colours may vary slightly depending on your screen settings. Product descriptions may change at any time without notice, and we may discontinue any product or limit quantities offered to any person, region or jurisdiction at our discretion.
Section 3 — Orders
When you place an order, you are making an offer to purchase. Maison Belfair may accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment first. Please review your order carefully before submitting it. If we do not accept, change or cancel an order, we will try to notify you using the contact details you provided.
Returns and exchanges are handled in accordance with our Returns & Refund Policy and your statutory rights. You confirm that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 — Prices and Billing
Prices, discounts and promotions may change without notice. The price charged will be the price in effect when the order is placed, as shown in your order confirmation email. Unless stated otherwise, prices are displayed in pounds sterling (GBP) and include any VAT that applies. Any delivery charges are shown before you complete your order. Promotions may be governed by their own terms, which will prevail if they conflict with these Terms.
You agree to provide current, complete and accurate purchase, payment and account information, and to keep it updated so we can complete your transactions and contact you as needed. You confirm that the payment details you provide are true and that you are authorised to use the payment method for the purchase.
Section 5 — Shipping and Delivery
All delivery times are estimates only and are not guaranteed. To the extent permitted by law, we are not liable for delays caused by delivery carriers, severe weather or other events outside our control.
If tracking shows your order as delivered to the address you provided but you haven't received it, please contact us within 7 days so we can open an enquiry with the carrier. We are not responsible for orders that are lost or stolen after being marked as delivered to the address you supplied, or for delivery failures caused by an incorrect or incomplete address entered at checkout.
Nothing in this section affects your statutory rights under UK consumer law.
Section 6 — Intellectual Property
Our Services, including all trademarks, brands, text, displays, images, graphics, reviews, video and audio, and their design, selection and arrangement, are owned by Maison Belfair, its affiliates or licensors, and are protected by United Kingdom and other applicable copyright and intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, republish, download, store or transmit any material from the Services without our prior written consent. Maison Belfair's names, logos and designs are our trademarks and may not be used without our written permission. Shopify's name and logo are trademarks of Shopify. All other trademarks belong to their respective owners. All rights not expressly granted are reserved.
Section 7 — Optional Tools
You may be given access to third-party tools that we neither monitor nor control. We provide them "as is" and "as available" without warranties of any kind, and we have no liability arising from your use of them. Use of any optional tools is at your own risk, and you should review the relevant third party's terms. Any new features added in future are also subject to these Terms.
Section 8 — Third-Party Links
The Services may contain materials and links to third-party websites. We are not responsible for examining or evaluating their content or accuracy, and accessing them is at your own risk. We are not liable for any harm related to your use of third-party sites or your purchases from them. Please review their policies before transacting; questions about third-party products should be directed to that third party.
Section 9 — Relationship with Shopify
Maison Belfair is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Maison Belfair. By using the Services, you acknowledge that Shopify is not responsible for any aspect of the sales between you and Maison Belfair, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Maison Belfair.
Section 10 — Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies. Because the Services are hosted by Shopify, information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
Section 11 — Feedback
If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display it in any medium for any purpose, including commercial use. You confirm that you own or have the rights to your Feedback, that you have disclosed any compensation received in connection with it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, pay for it or respond to it, and we may remove Feedback we consider unlawful or objectionable. You are solely responsible for your Feedback and its accuracy.
Section 12 — Errors, Inaccuracies and Omissions
Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). Where we cancel an order you have already paid for, we will refund you in full.
Section 13 — Prohibited Uses
You may use the Services for lawful purposes only. You may not use the Services: for any unlawful or malicious purpose; to violate any applicable United Kingdom or other laws or regulations; to infringe our or others' intellectual property rights; to harass, abuse or harm any person; to transmit false or misleading information; to send spam or similar unsolicited material; to impersonate any person or entity; or to otherwise restrict anyone's use of the Services or expose us, Shopify or other users to liability.
You also agree not to: upload viruses or malicious code; reproduce, duplicate, copy, sell or exploit any part of the Services; collect or track others' personal information; spam, phish, spider, crawl or scrape; or interfere with or circumvent the security features of the Services. We may suspend, disable or terminate your account at any time, without notice, if we determine you have breached these Terms.
Section 14 — Termination
We may terminate this agreement or your access to the Services at our discretion at any time, and you will remain liable for all amounts due up to and including the date of termination. Sections that by their nature should survive termination, including Intellectual Property, Feedback, Your Consumer Rights and Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law and Privacy Policy, will continue to apply.
Section 15 — Your Consumer Rights and Disclaimer of Warranties
Nothing in these Terms excludes, restricts or affects any statutory right or remedy you have as a consumer under UK law that cannot lawfully be excluded, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Our goods come with guarantees that cannot be excluded under UK consumer law: they must be of satisfactory quality, fit for purpose and as described.
Subject to the above, and to the extent permitted by law, the Services and all products offered through the Services are provided "as is" and "as available", without any representations, warranties or conditions of any kind, express or implied, other than those that cannot be excluded under UK law. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Where goods do not meet the standards above, the remedies available to you are those provided by UK consumer law and set out in our Returns & Refund Policy .
Section 16 — Limitation of Liability
To the fullest extent permitted by law, and subject to Section 15, in no event will Maison Belfair, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors (or those of Shopify and its affiliates) be liable for any indirect, incidental, special, punitive or consequential loss or damage of any kind (including lost profits, lost revenue, lost data or replacement costs), whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Services or any products obtained through them.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law, including your statutory rights as a consumer.
Section 17 — Indemnification
You agree to indemnify, defend and hold harmless Maison Belfair, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms or the documents they incorporate, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We may control the defence of any such claim at your expense and will not settle any claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). Nothing in this section requires you to indemnify us for our own negligence or breach.
Section 18 — Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed without affecting the validity of the remaining provisions.
Section 19 — Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms and any policies posted by us constitute the entire agreement between you and us regarding the Services, superseding any prior agreements. This does not exclude liability for fraud or fraudulent misrepresentation.
Section 20 — Assignment
You may not delegate, transfer or assign these Terms or your rights and obligations without our prior written consent, and any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations, provided this does not reduce the statutory rights you have as a consumer.
Section 21 — Governing Law and Jurisdiction
These Terms, and any separate agreements under which we provide you the Services, are governed by and construed in accordance with the laws of England and Wales. You and Maison Belfair submit to the non-exclusive jurisdiction of the courts of England and Wales. Nothing in this section removes the benefit of any mandatory consumer protection laws that apply where you live in the UK.
Section 22 — Headings
The headings in this agreement are for convenience only and do not limit or affect these Terms.
Section 23 — Changes to Terms of Service
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. We will notify you of any material changes in accordance with applicable law, and continued use of the Services after changes are posted constitutes acceptance of those changes.
Contact
Store name: Maison Belfair
Company name: Verax Commerce LLC
Company no.: 2026-001953663
Warehouse address: 155 Worlds End Ln, Orpington BR6 6AP, United Kingdom
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States
Email: support@maisonbelfair.com
Phone number: +44 7462 191985
Contact form: Open Contact Form
We aim to respond to your enquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am – 5pm (UK time, GMT/BST)
Saturday and Sunday: Closed