At Maison Belfair we ship throughout the United Kingdom and want every order to reach you smoothly. Here's everything you need to know about how and when your order arrives.
Where we deliver
We currently ship within the United Kingdom only and do not deliver to any other country at this time. Delivery times can vary slightly depending on your location, with the Scottish Highlands, islands and other remote areas sometimes taking a little longer.
Order processing
Orders are usually processed within 1–3 business days (Monday–Friday), excluding weekends and bank holidays. Where possible, orders placed before 5:00 PM (UK time) are processed the same business day. During busy periods or sales, processing may take a little longer, and we'll let you know if anything is delayed.
Shipping rates
Free shipping on every order, with no minimum spend.
Estimated delivery times
- Processing: 1–3 business days (Mon–Fri)
- Transit: 4–9 business days (Mon–Fri)
- Total delivery: 5–12 business days
- Order cutoff: 5:00 PM
- Time zone: UK time (GMT/BST)
Delivery times are estimates and may be affected by carrier delays or severe weather.
Order tracking
Once your order is placed, you'll receive an email confirmation with a summary of your purchase. As soon as your parcel is dispatched, we'll send tracking details so you can follow it all the way to your door.
Delivery delays
Our standard delivery window is 5–12 business days. If your order hasn't arrived within that time, please allow a further 3 business days before contacting us. Delays are more common during peak periods, bank holidays and severe weather.
Failed deliveries or returned parcels
If a delivery is unsuccessful because of an incorrect or incomplete address, or a parcel is returned to us undelivered, we'll get in touch to arrange redelivery. Additional shipping costs may apply in these cases.
Lost or damaged parcels
If your parcel arrives damaged or goes missing in transit, email as soon as possible (with photos in the case of damage). We'll work with the carrier to investigate and put things right as quickly as we can.
Orders marked as delivered
If tracking shows your order as delivered to the address you provided but you haven't received it, please contact us within 7 days so we can open an enquiry with the carrier. We are not responsible for orders that are lost or stolen after being marked as delivered to the address you supplied, or for delivery failures caused by an incorrect or incomplete address entered at checkout. Nothing in this section affects your statutory rights under UK consumer law.
Order cancellations
Orders can only be cancelled before they enter processing. Once processing has begun, our standard returns procedure applies, including your statutory 14-day cancellation right.
Updates to this policy
We may update this shipping policy from time to time to improve our service or to meet marketplace requirements. The current version is always shown on this page. (Last updated: 20 July 2026)
Contact
Store name: Maison Belfair
Company name: Verax Commerce LLC
Company no.: 2026-001953663
Warehouse address: 155 Worlds End Ln, Orpington BR6 6AP, United Kingdom
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States
Email: support@maisonbelfair.com
Phone number: +44 7462 191985
Contact form: Open Contact Form
We aim to respond to your enquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am – 5pm (UK time, GMT/BST)
Saturday and Sunday: Closed