Backed by our 30-Day Money-Back Guarantee, you may request a return within 30 days of your order being delivered for a full refund of the price you paid.
Return postage is organised and paid for by the customer. We never charge restocking fees.
Return conditions
For a return to be accepted, the item must be unworn, unwashed and in the same condition in which it was received, with all original tags attached and the original packaging intact. Please retain your proof of purchase (order confirmation or receipt).
How to return an item
- Request your return: Email with your order number and the reason for the return.
- Receive instructions: We'll respond with the return address and how to prepare your parcel.
- Prepare the item: Confirm that it meets the return conditions listed above.
- Pack it securely: Ensure the item is protected so it isn't damaged in transit.
- Ship it with tracking: Send the parcel to the address provided using a tracked service (return postage is covered by the customer). Items returned without a prior request cannot be processed.
- Confirmation: Once your return has been received and inspected, we'll confirm the outcome.
Refunds
After your return arrives and has been inspected, any approved refund is issued to your original payment method within 7 business days. Your bank or card provider may require additional time to post the refund. If more than 14 business days have passed since approval and you have not received it, please email .
Damaged, faulty or incorrect items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you have received the wrong product, email as soon as possible with photos so we can assess it. You will be offered a free replacement or a full refund. Where a return is needed because an item is damaged, faulty or incorrect, we cover the return postage or provide a prepaid return method, so you never pay to return an item that arrived in this condition.
Order cancellations
If you change your mind before your order enters processing, contact us and we'll cancel it for a full refund. Once processing has begun, we may be unable to stop the order, but your statutory 14-day cancellation right still applies (see Your rights under UK consumer law below), alongside our 30-day return policy.
Your rights under UK consumer law
Nothing in this policy affects your statutory rights.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving it, followed by a further 14 days to return the goods. Where you cancel under this right, we'll refund the price of the item together with the standard delivery cost originally paid (return postage remains the customer's responsibility). Refunds under this right are issued within 14 days of the goods being received, or of proof of return being provided.
Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, you are entitled to reject it for a full refund within 30 days of receipt.
Our 30-day return policy is offered in addition to, not instead of, these rights.
Contact
Store name: Maison Belfair
Company name: Verax Commerce LLC
Company no.: 2026-001953663
Warehouse address: 155 Worlds End Ln, Orpington BR6 6AP, United Kingdom
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States
Email: support@maisonbelfair.com
Phone number: +44 7462 191985
Contact form: Open Contact Form
We aim to respond to your enquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am – 5pm (UK time, GMT/BST)
Saturday and Sunday: Closed