Have a question or need a hand? Whether it's about an order, a product detail, or some feedback you'd like to share, our customer service team is happy to help.

How we can help

We're on hand for:

• Orders and delivery: order status, expected delivery times and any delivery questions.
• Product information: details about our dresses, sizing and fit.
• Policies: returns, refunds, shipping and our store terms.
• Feedback and suggestions: anything that helps us improve our collection and service.

Get in touch

You can reach us through any of the following:

Email: support@maisonbelfair.com
Phone number: +44 7462 191985

We aim to respond to your enquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am – 5pm (UK time, GMT/BST)
Saturday and Sunday: Closed

Frequently asked questions

Looking for a quick answer? Many common questions about shipping, returns and payments are covered on our FAQ page .

Company information

Maison Belfair is a brand operated by Verax Commerce LLC, a US-registered company, serving customers across the United Kingdom.

Store name: Maison Belfair
Company name: Verax Commerce LLC
Company no.: 2026-001953663

Warehouse address: 155 Worlds End Ln, Orpington BR6 6AP, United Kingdom
Company address: 205 N Michigan Ave, Suite 810, Chicago, IL 60601, United States