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Frequently Asked Questions

What are the shipping costs?
We never charge shipping costs. This means that the shipping costs are completely free for you.

Will I receive a tracking number for my order?
Yes, once your order has been shipped, you will receive a personal tracking link via email. You can use this to track your parcel with the courier.

Can I have my order shipped the same day?
For same-day shipping requests, please contact our customer service team directly. We’re happy to assist where possible.

What if I receive a damaged or defective item?
If your item is damaged during transit, we’ll send a replacement free of charge. If we cannot provide a replacement, we’ll offer a refund. If a second issue occurs, we will fully refund your purchase.

What payment methods do you accept?
We accept the following payment methods:

  • AMEX
  • Visa
  • MasterCard
  • Maestro
  • Shop Pay
  • Apple Pay

  • Google Pay

 

When can I expect my order?
Processing takes 1-2 business days, and shipping takes 5-7 business days if you order before 10pm (GMT). In total, it takes about 6-9 business days.

 

The expected delivery time has passed. What is the status of my order?
In 99% of cases, orders are delivered on time. Unfortunately, it can happen that the delivery of an order is delayed. You can check the status of your order by clicking on the following link: Track Your Order. If you have not received your order 7 days after the expected delivery date, please contact us.

I want to return an item. What should I do?
For detailed return instructions, please see our return and refund policy.

What if my package is lost?
If your package is lost or undeliverable for any reason, we will send a replacement before issuing a refund. If the order hasn’t arrived within 14 days of dispatch, we will refund the full amount.

Contact us

Maison Belfair is operated by ZBA Commerce, a company based in the Netherlands.

Address: Keurenplein 41, Amsterdam, Noord-Holland, 1069CD, Netherlands

Email: support@maisonbelfair.com

Phone: +31613649648

Contact Form: Click here

Business Number: 92255388

VAT Number: NL004614253B18

D-U-N-S Number: 494949420

Customer Service Hours: Monday to Friday from 9:00 AM to 5:00 PM